Questions owners ask

Trimio lets you rent the hours your studio, clinic, gym or hall sits empty to independent instructors you approve. They bring their own clients; bookings and payments run through the app. If nobody books, you pay nothing.

Only instructors you approve. Every instructor completes identity checks through Stripe before they can use Trimio, then applies to use your space. You talk with them privately in the app first, and nobody gets in without your yes. You can take approval away at any time.

Stripe's checks confirm who someone is. Whether they're right for your space is your call.

No. Supervising your space doesn't mean standing in it. You do it by choosing who comes in, deciding how they get in (a keypad code of their own, a lockbox, a key, or someone already on site), setting the house rules, and keeping an eye on the record of every session in the app.

Many owners are there for the first session to show the instructor around, then hand over their own way in. You share access details in a private chat in the app; Trimio doesn't hold keys or codes.

If nobody books, you pay nothing. When a session runs, there's one service fee, made up of 13% of the session's revenue and $1.00. It covers every payment in and out, including your payout. No subscription, no listing fee, no lock-in.

The revenue calculator shows what the hours your space sits empty could be worth each month after the service fee, using your own rooms, rate and hours. It shows what's possible, not what you will earn.

Clients pay through the app when they book. Your hourly rate, less the service fee, is paid to your Australian bank account, usually within two business days of the session. Depending on your bank it can take longer, and the terms allow up to 30 business days.

You can cancel any session before it runs. If people have booked it, every client gets their money back and you aren't paid for that session. You pay a cancellation fee that covers the payment costs on those bookings. It depends on how many people booked and what they paid, so there's no set figure, but when you press cancel the app shows you the exact fee before you confirm. You're not liable for what the instructor would have earned.

Cancelling a session doesn't withdraw your availability: the hour stays open for new bookings unless you withdraw it.

If a client cancels more than 24 hours out, they're refunded, less the payment costs, and the app shows them the amount first. Inside 24 hours they're still charged, and you're still paid.

If an instructor cancels inside 24 hours, you're still paid your hosting fee.

Yes. Listing an hour doesn't lock it to one instructor. Several can plan sessions in it, and the first session a client books takes the hour. It keeps things fair between instructors and gives your hour more than one chance to be used.

That risk exists already. An instructor who wants to run their own thing will do it whether Trimio exists or not. The question is whether they do it in your space, paying you rent, or down the road in someone else's. Some owners start by giving their own team first refusal on the quiet hours.

Yes. There's no exclusivity and no minimum. List Tuesday afternoons and nothing else if that suits you.

You need cover for the use of your space and equipment, and instructors confirm they hold their own. Many owners ask to see an instructor's public liability certificate before approving them. Your broker is the right person to check your policy covers hiring the space out.

The instructor is responsible for damage they or their clients cause. Any claim is settled directly between you and them; Trimio isn't a party to it. If you can't resolve it, get in touch and we may help.

Talk to them first; most things are settled that way. If you can't, get in touch. We may help resolve it, and we can hold the disputed payment until it's settled.

Download the app, choose to host, and complete Stripe's identity checks for your business. You'll connect an Australian bank account for payouts and keep an Australian credit or debit card on file for any cancellation fee. Registration is free.

Studios, clinics, gyms, halls and treatment rooms: anywhere an instructor could run a session. You describe the room and its equipment, and add your own house rules.

Yes. You set your hourly rate and can change it for future hours, and you can add terms and usage instructions for your space.

Yes. The app is live and you can list your space wherever you are in Australia. Whether instructors are already looking in your area is a different question, and the app shows you that. If it's quiet where you are, listing early is what brings them: instructors can't book a room that isn't listed. Most owners start by telling the instructors they already know that their quiet hours are open. Tell us where your space is and we'll point instructors your way as they join.

Send us a message and we'll get back to you.

You can deactivate your profile at any time. Trimio can suspend or close an account that breaks the terms. Bookings already made are handled under the terms.