Questions service providers ask

Book a room for the clients you already have, around the work you already do. The host sets an hourly rate, and you book the time your session actually needs, including any setup and wrap-up. You create an Offering over a host's open hours, your clients book and pay in the app, and you're paid after the session.

No. Only clients book. You create an Offering over a host's available hours, and a client's booking is what locks the time in.

Apply to use their space in the app, then chat with them privately. The host decides who teaches in their space.

If nobody books, there's no service fee and no hosting fee. When a session runs, you pay the host's hourly rate (the hosting fee, shown before you plan anything) and one service fee, made up of 13% of the session's revenue and $1.00. The service fee covers every payment in and out.

Yes. For every Offering, the app shows the room's rate, the service fee and what's left for you, plus how many clients you need to break even. It recalculates as you change your price, your class size or the room. The income calculator does the same sum on this site.

If what clients pay doesn't cover the hosting fee and the service fee, you pay the difference. It's called the Hosting Shortfall Fee and it's charged to the card you keep on file. The app shows your break-even before you commit, so you can see it coming.

Yes. The first session a client books takes the hour.

If a client cancels more than 24 hours out, they're refunded, less the payment costs, and the app shows them the amount first. Inside 24 hours they're still charged for the session.

Whoever cancels covers the payment costs on those bookings. When you press cancel, the app shows you the exact fee before you confirm, and it's charged to the card you keep on file. Inside 24 hours it's a late cancellation, and the host is still paid.

Cancelling also withdraws your availability for that session, so clients can't book it again.

Usually within two business days of the session. Depending on your bank it can take longer, and the terms allow up to 30 business days.

You must hold the qualifications, insurance, licences and authorisations your services need, and Trimio may ask to see proof. You're responsible for your sessions and your clients, and for damage you or they cause.

Download the app, complete Stripe's identity checks, connect an Australian bank account for payouts and keep an Australian credit or debit card on file.

Open the app and look first: it shows the spaces taking bookings near you. If it's quiet where you teach, you don't have to wait. Most instructors start with a studio they already know and ask them to list the hours that sit empty, which takes the owner a few minutes. Get started in your area and we'll help you get a space open near you.

Send us a message and we'll get back to you.