Trimio Pty Ltd Privacy Policy
Trimio Pty Ltd (ACN 633 842 903) (“we”, “us” or “our”) and our operation of the Website www.trimio.app (“Website”) and application (“App”), is committed to respecting your privacy.
This privacy policy sets outs out how we collect, use, process, store, share and disclose your Personal Information on our Website and App (“Privacy Policy”). At any time, you can contact us in accordance with Section 11.
1. Openness and transparency
We are committed to protecting your privacy and respecting and upholding your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). We ensure that we will take all necessary and reasonable steps to comply with the APPs and to deal with inquiries or complaints from individuals about compliance with the APPs.
By accessing and using our Website, App and services, you agree to and consent to the collection, use, storage and disclosure of personal information by us as set out in this Privacy Policy.
2. Personal information
Personal information is any information relating to an identified or identifiable natural person (“Personal Information”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
The type of Personal Information we collect from you includes, without limitation, the following:
- your full name;
- email address;
- telephone number(s);
- credit card information;
- your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
- details of the services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
- any additional information relating to you that you provide to us directly through our Website or App, or indirectly through your use of our Website or App or online presence or through other Websites or accounts from which you permit us to collect information;
- information you provide to us through customer surveys; or
- any other personal information that may be required in order to facilitate your dealings with us.
3. Collection
We will collect your Personal Information only by lawful and fair means, and not in an unreasonably intrusive way. Generally, we will collect Personal Information directly from you, and only to the extent necessary to provide our services requested or ordered by you, and to carry out our administrative functions or as required by a relevant Privacy Law.
We will not collect sensitive personal information (as defined under the relevant Privacy Laws) from you. We ask that you do not send us, or do not disclose, any sensitive personally identifiable information (such as information related to racial or ethnic origin, religion or other beliefs, health, criminal background or trade union membership) on or through the Website or otherwise. If, contrary to this request, you do provide any sensitive personal information, in doing so you consent to us collecting and handling that information in accordance with this Privacy Policy.
We may also collect personal information from you when you fill in an application form, communicate with us, visit our App or Website, provide us with feedback, complete online surveys or participate in competitions. We may collect personal information about you from our business partners or from third parties.
If you use a pseudonym when dealing with us or you do not provide identifiable information to us, we may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our App or Website, do not sign into it or provide any information that might identify you.
We require individuals to provide accurate, up-to-date and complete personal information at the time it is collected.
4. What do we do with your personal information?
We use and disclose your Personal Information for the purposes for which the information is collected, or for a directly related purpose, including (but not limited to):
- providing our App, Website, products and services to you;
- administering, protecting, improving or optimising our App, Website, products and services (including performing data analytics, conducting research and for advertising and marketing purposes);
- billing you for using the services as provided on our App;
- informing you about our App, Website, products, services, rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
- responding to any inquiries or comments that you submit to us;
- verifying your identity;
- any other purpose you have consented to; and
- any use which is required or authorised by law
5. Disclosure of Personal Information
We may disclose your Personal Information to:
- third-parties, including hosts and service providers;
- other third parties that we ordinarily engage from time to time to perform functions on our behalf for the above purposes;
- any person or entity to whom you have consented to us disclosing your personal information to;
- our external business advisors, auditors, lawyers, insurers and financiers; and
- any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.
Where we provide your information to third parties, we will ensure that these third parties are only allowed to use your Personal Information to provide the relevant services to you or us. It is in our legitimate interests as a business to work with third parties since we may not have the capabilities to do so ourselves.
You can withdraw your consent for us to use your Personal Information at any time by contacting us in accordance with Section 11 of this Privacy Policy.
If we no longer need your Personal Information for any of the purposes set out in this Privacy Policy, or as otherwise required by the relevant Privacy Laws, we will take such steps as are reasonable in the circumstances to destroy your Personal Information or to de-identify it.
6. Access and management
Subject to some exceptions provided by law, you may request access to your Personal Information in our customer account database, or seek correction of it, by contacting us. See section 11: Contact Information. Should we decline you access to your Personal Information, we will provide a written explanation setting out our reasons for doing so.
We may charge a reasonable fee that is not excessive to cover the charges of retrieving Personal Information from our customer account database. We will not charge you for making the request.
If you believe that we hold Personal Information about you that is not accurate, complete or up-to-date then you may request that your Personal Information be amended. We will respond to your request to correct your Personal Information within a reasonable timeframe and you will not be charged a fee for correcting your Personal Information .
If we no longer need your Personal Information for any of the purposes set out in this Privacy Policy, or as otherwise required by law, we will take such steps as are reasonable in the circumstances to destroy your personal information or to de-identify it.
7. Direct marketing
Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your Personal Information to send you information about products and services we believe are suited to you and your interests or we may invite you to attend special events.
At any time you may opt out of receiving direct marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue. You can opt out by following the unsubscribe instructions included in the relevant marketing communication, or by contacting us in writing at [email protected]
8. Cross-border disclosure
We may disclose your personal information to third party recipients located in Australia in order to provide our Website, products and services to you (Recipients).
When entering into a transaction with us you consent to your personal information being disclosed or transferred to such Recipients and you acknowledge and agree that we have no obligation to take such steps as are reasonable in the circumstances to ensure that the information that is transferred or disclosed to the Recipients will be treated in a manner that is consistent with the APPs. You also agree that insofar as the law allows, we have no liability to you or anyone else for any breach by the Recipient of the APPs.
9. Trimio Website and Cookies
When transmitting Personal Information from your computer or mobile device to the Trimio App or Website, you must keep in mind that the transmission of information is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, we will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.
The Trimio App or Website may use ‘cookies’ or other similar tracking technologies on our Website that help us track your Website usage and remember your preferences. Cookies are small files that can be stored on and accessed from a user’s device, when the user accesses a Website. They enable authorised web servers to recognise you across different Websites, services, devices and browsing sessions.
We may use cookies to enable you to access and use our Website, App and services, including to:
- Identify you as a user of our Website, App and services;
- process your user requests;
- improve your user experience;
- remember your user preferences on our Website and App;
- monitor your use of our Website and App for analysis of our user base;
- facilitate communications with you;
- control your access to certain content on our Website and App; and
- protect our Website and App.
The data collected through cookies will not be kept for longer than is necessary to fulfil the purposes mentioned above. We will handle any Personal Information collected by cookies in the same way that we handle all other Personal Information.
Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website or App.
You can disable cookies through your internet browser but if you do so, you may not be able to fully experience the interactive features of the Trimio Website or App.
10. Security
We may hold your personal information in either electronic or hard copy. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information.
However, we cannot guarantee the security of any personal information transmitted over the internet and therefore you disclose information to us at your own risk. We will not be liable for any unauthorised access, modification or disclosure, or misuse of your personal information.
We will only retain your Personal Information for as long as it is necessary for the purposes that we have described in this Privacy Policy.
If we no longer need your Personal Information for any of the purposes set out in this Privacy Policy, we will take such steps as are reasonable in the circumstances to destroy your Personal Information or to de-identify it.
11. Contact information
If you require further information regarding our Privacy Policy or wish to make a privacy complaint, please contact us at [email protected].
12. Notices and Revisions
We reserve the right to modify this Privacy Policy in whole or in part from time to time without notice. Non-material changes and clarifications will take immediate effect, and material changes will take effect 30 days after the posting of the amended Privacy Policy our Website or App.
13. Miscellaneous
We reserve the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on the Trimio Website.
Dated: 30th November 2023
